Terms of Service

1. Acceptance of terms

By using this website, submitting a request, or booking a visit with Easy Garage Door Repair, you agree to these Terms of Service and to our Privacy Policy. If you don't agree, please don't use the site or our services.

2. Description of services

Easy Garage Door Repair provides garage door repair, installation, and maintenance services. Through this site you can request a quote, book a visit, receive appointment and status notifications, and view or pay estimates and invoices we send you.

3. Appointments & cancellations

When you request a quote, we'll contact you to schedule a visit within an estimated arrival window. Plans change, so does ours — if you need to reschedule or cancel, let us know as soon as you can by phone or text so we can offer the slot to another customer. We'll do the same and let you know if a technician is running early, late, or needs to push your visit.

If a visit was paid for or deposited in advance and nobody's reachable at the property when the technician arrives, or the visit is cancelled with less than a few hours' notice, we may keep a reasonable amount to cover the trip rather than refunding it in full — see Payments below for how deposits are otherwise handled.

4. User responsibilities

You agree to provide accurate, current information when you request a quote or book a visit — including a phone number and address we can actually reach you and your door at. Inaccurate contact information may delay or prevent us from completing your service.

You also confirm that you own the property where the work is done, or have the owner's permission to authorize it — for example, as a tenant arranging a repair with your landlord's consent. If that permission turns out not to exist, you're responsible for our charges for the work performed.

5. SMS / text messaging terms

If you opt in to text updates, Easy Garage Door Repair will send informational messages tied to your own request or job — for example, appointment confirmations, reminders, a message when the technician is on the way, and links to view or pay your estimate or invoice. These are not recurring marketing messages.

• Frequency: message frequency varies based on your service — typically a handful of messages around a single visit.
• Cost: message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: reply STOP at any time to stop receiving text messages from us.
• Help: reply HELP for assistance, or contact us using the details below.
• Consent to receive text messages is not a condition of purchasing any service from us. You can always ask us to call or email you instead.

6. Payments

When you choose to pay an estimate or invoice online, payment is processed by Square through its own secure, hosted checkout. We do not collect or store your full card number. Prices quoted are estimates, and if a technician finds the job needs more than the estimate covered — once the door is open and the real problem is visible — we'll tell you and get your OK before doing any work beyond it or charging more for it.

Deposits. New door installations and commercial repairs require a 50% deposit before work begins, with the balance due on completion. For other visits, we may ask for payment — in part or in full — ahead of the appointment rather than after, at our discretion or at your request. A deposit is credited toward your final invoice.

If you cancel after paying a deposit, it's refunded in full as long as we haven't yet ordered materials or scheduled labor specifically for your job; once we have, the deposit may be non-refundable to the extent it covers costs already committed on your behalf. Contact us and we'll work it out.

7. Third-party services

We rely on a small number of third-party providers to deliver our services, including Twilio (text messaging), Square (payment processing), Resend (email delivery), and Supabase (hosting). Your use of features backed by these providers is also subject to their own terms where applicable.

8. Privacy

Our Privacy Policy describes what information we collect, why, and how it's handled, including our text messaging practices. It's part of these Terms.

9. Governing law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Any dispute arising from these Terms or our services will be brought in the state or federal courts located in Cook County, Illinois, and you consent to that jurisdiction and venue.

10. Disclaimers & limitation of liability

This site and the information on it are provided “as is” without warranties of any kind, to the extent permitted by law. Quotes and estimates provided through the site are preliminary and subject to confirmation on site. Nothing here limits our obligations under the workmanship warranty printed on your estimate or invoice.

We are licensed, bonded, and insured. If you believe our work damaged your property, contact us promptly so we can inspect it and make it right, including through our insurance where that applies. To the extent permitted by law, our liability for property damage arising from the services we perform is limited to the amount you paid or owe us for the job giving rise to the claim, except where the law doesn't allow that limit — for example, damage caused by our own gross negligence or willful misconduct. Nothing in these Terms limits or waives any claim for personal injury; that's a matter for our liability insurance, not a dollar cap in a webpage.

11. Changes to these terms

We may update these Terms from time to time. If we do, we'll update the date at the top of this page. Continuing to use the site or our services after a change means you accept the updated Terms.

12. Contact information

Questions about these Terms? Reach out by phone or text at (773) 932-2029 or email at easygdr@gmail.com Our address is 4512 West Fullerton Avenue, Chicago, IL, USA.